Additional Settings

Overview

Additional Settings is where you control how the AI sounds, what name it uses, how it behaves linguistically, and what callers hear when they first dial in.

Open this page at: ai.i118.com/app/voice

Organization type

At the top of the page, a Configuration Type chip shows your current organization type (Restaurant, Retail, Contractor, Personal Assistant, Information). Click it to change types.

Changing your org type affects which features and fields are available throughout the entire app — not just this page.

AI server settings

AI Server Name

Set the name the AI uses to introduce itself to callers. For example, if your restaurant is "Mario's Kitchen" you might name the AI "Sofia from Mario's Kitchen."

Maximum 100 characters.

AI Voice

Choose the voice the AI uses for all conversations. Available options include multiple styles and tones. Click the play button next to each voice to hear a sample before selecting.

AI Personality

A text field where you describe how the AI should behave — its tone, style, and approach to conversations.

Examples:

• "Friendly and concise. Always confirms the order back before finalizing."
• "Professional and helpful. Offers recommendations when callers seem unsure."
• "Warm and patient. Speaks slowly and clearly for older callers."

Use the Restore Default button to reset to the standard personality template.

Languages

The Languages section controls which languages the AI can converse in and in what order they are offered to callers.

Enabling a language

Toggle a language on to make it available. Supported languages include English, Spanish, Chinese (Mandarin), and additional options shown in the section.

Auto-detect language

When enabled, the AI automatically detects the caller's language from their first few words and responds in that language — no keypad selection needed.

When disabled, language selection depends on your intro audio setting:

• Intro audio enabled — callers hear a greeting and press a number to choose their language (e.g., press 1 for English, press 2 for Spanish).
• Intro audio disabled — the call goes straight to the AI, which begins the conversation in the first enabled language.

Language ordering

The order of enabled languages determines which keypad number is assigned to each language when intro audio is enabled — the first language in the list is 1, the second is 2, and so on. Use the up/down arrows to reorder languages.

First message

Each language has a First Message — the first thing the AI says after the caller selects that language (by pressing the corresponding number during the call intro audio). If call intro audio is disabled, the AI begins the conversation directly with this message.

You can customize the first message per language. For non-English languages, the Translate button pre-fills a machine translation of the English first message as a starting point. Review and edit the translation before saving.

Intro audio settings

The intro audio is a greeting that plays before the AI server begins the conversation. It serves two purposes:

1. Language routing — callers press a number to select their preferred language
2. Staff transfer option — callers can press 0 to be transferred to a staff member. If a Transfer to number is configured for that day on the Hours and Availability page, the call is transferred to that number. If no transfer number is set for that day, the call goes to voicemail instead.

How intro audio affects the call flow

Enable Call Initial Intro

Toggle to enable or disable the intro audio. When disabled, calls go directly to the primary (first) language AI server with no greeting.

Intro Voice

Choose the voice used specifically for the intro audio greeting. These voices use a dedicated text-to-speech engine and are distinct from the voices used for the main AI conversation.

Click the play button next to each voice to preview it before selecting.

Call Initial Intro Audio

The script spoken when a call first connects. This is where you typically:

• Welcome callers
• Announce which number to press for each language
• Announce press 0 to reach staff directly

Click Generate to synthesize the current text as audio and preview it. Click Upload to use a pre-recorded audio file instead.

Outside Business Hours Action

Controls what the AI does when calls arrive outside your configured business hours:

Each option has a corresponding audio script field:

• Outside Hours Hang-up Audio — the "we're closed" message
• Outside Hours Voicemail Audio — the voicemail prompt script
• Outside Hours Reservations-Only Audio — script telling callers that only reservations are accepted right now