Appointments Integrations

What this page is for

Use this page to connect calendar/booking providers so AI can check availability and book appointments.

Appointments page: https://ai.i118.com/app/appointments

Supported providers

• Google Calendar
• Outlook Calendar
• Calendly

Steps

1. Open Appointments page.
2. Connect your provider.
3. Select calendar/event type options shown by the provider.
4. Save settings.
5. Run a live booking test.

Provider-specific guidance

Google Calendar

• Connect your Google account.
• Select the calendar(s) you want to use.
• If calendar structure changes later, refresh/reconnect if needed.

Outlook Calendar

• Connect your Microsoft account.
• Select target calendar settings.
• If permissions/account policies change, reconnect.

Calendly

• Connect Calendly.
• Select allowed event type(s) in-app.
• If event types are changed in Calendly, use resync/refresh in app again.

Availability behavior (customer view)

• Google/Outlook setups use your app-configured scheduling behavior from Hours/availability settings.
• Calendly checks depend on your selected Calendly event type settings.

Permission and consent basics

• OAuth permissions are required to read availability and perform booking actions.
• If access is revoked externally, reconnect provider from the app.

Common issues

• Connected but no writable calendars/event types:
  • Check provider account permissions and selected objects.
• Booking fails for valid times:
  • Verify Hours setup, provider availability windows, and lead-time settings.
• Calendly changes not reflected:
  • Run event type refresh/resync and save again.

Related docs

• Hours and Availability
• Troubleshooting
• FAQ