FAQ

Most businesses can complete setup in 30–60 minutes. The main time investment is writing your business instructions — the more detailed they are, the better the AI performs. All other settings (hours, notifications, call forwarding) take just a few minutes each.

No. The system works with your existing phone number and phone hardware. You just need to configure call forwarding to route calls to your call forwarding number. A computer or tablet is needed to access the dashboard at ai.i118.com.

Yes. The system does not replace your phone number. You keep your existing number and set up call forwarding to route calls to your call forwarding number when you are busy or unavailable. See Call Forwarding and Phone.

Use Busy / No Answer call forwarding. Your phone rings first — if you answer, you handle the call normally. If you do not answer, the call forwards to your call forwarding number. See Call Forwarding and Phone.

You receive an SMS notification and/or Order Monitor alert after every AI-handled call. The notification includes a summary and a link to the call recording. See Notifications and Order Monitor.

Yes. You can add multiple phone numbers for SMS notifications on the Notifications page. All numbers receive every notification.

Yes. Every notification includes a link to the full call recording. You can also find recordings on the Orders page by clicking View Details on any call record.

The system integrates with Square and Clover. See POS Integrations for setup instructions.

No. POS integration is optional. Without it, the AI still takes orders and sends the details to you via your configured Notifications. You would then manually enter them into your POS or kitchen workflow.

The AI reads your POS catalog after you sync it. You can also write menu details directly in Business Info and Instructions. If both exist, the POS catalog is used for item matching and the instructions supplement it.

Update your POS and then click Sync Catalog on the POS Integrations page. The sync is not automatic — you must trigger it manually after every change.

Google Calendar, Microsoft Outlook, and Calendly. See Appointment Integrations.

Yes. The AI reads your connected calendar in real time and only offers slots that are actually available.

Yes, using the Take Deposit setting on the Appointments page. The AI will request payment information from the caller before confirming the booking. Ensure you comply with PCI-DSS requirements.

No. Calendly integration requires a Professional plan or higher due to API access requirements. See Appointment Integrations.

The AI follows the Outside Business Hours Action configured in Additional Settings. Options: inform the caller you are closed and hang up, take a voicemail, or accept reservations only.

Yes. Toggle the 24-hour option for each day on the Hours and Availability page.

Use the Special Date Overrides feature on the Hours and Availability page to set a different schedule for specific dates (e.g., close on Christmas, shorten hours on New Year's Eve). The override applies only to that date — your regular weekly schedule automatically resumes the next day. You can also use the AI Setup Assistant and type something like "Close this Christmas."

Credit cards and ACH bank transfers. See Billing and Subscription.

AI minutes are time the AI spends actively talking with a caller — this is billed usage. Non-AI minutes are time spent on intro audio, hold music, voicemail recording, or call transfer ringing — tracked separately. See Billing and Subscription for details.

Yes. Cancel on the Billing page. Your AI continues working until the end of the current billing period. No partial refunds are given.

Yes. Each [sub organization](/en/sub organizations) has its own independent subscription. Adding a second location means a second subscription.

Go to Profile and Account and click Account Settings to open the account management portal.

Yes. See [Sub Organizations](/en/sub organizations). Each sub organization has its own AI configuration and subscription, all managed under your single account.

• Self-service: Check Troubleshooting first for common solutions and the AI Setup Assistant for guided help
• Direct contact: See Profile and Account for phone and email

Yes. Go to Additional Settings and click the Configuration Type chip at the top of the page. Changing your type affects which features appear across the dashboard (POS, appointments, calendar integrations). Your previous settings are preserved if you switch back.