Hours and Availability

What this page is for

Use this page to control when your business is open and when the AI should actively handle calls.

Key terms

• Hours of Operation: your business working hours.
• AI Hours: optional override for when AI is open/closed.
  • If AI Hours are not set separately, AI follows Hours of Operation.

Steps

1. Open Hours page.
2. Set your business Hours of Operation for each day.
3. Configure holidays and special closed/open days.
4. Decide whether AI Hours should match business hours or be separate.
5. Save and run an open-hours and after-hours test call.

How outside-hours behavior affects calls

• Outside-hours behavior controls what happens when calls arrive outside your configured schedule.
• Typical outcomes include handling by AI with outside-hours messaging or other configured behavior.
• Always test both in-hours and after-hours scenarios before launch.

What schedules impact

• Voice availability: affected by AI Hours (or business hours fallback).
• Appointment/POS availability checks: use business hours behavior from Hours of Operation.

Quick verification checklist

• Open-hours call is handled as expected.
• After-hours call follows your configured outside-hours behavior.
• Holiday date behaves correctly.
• Special day override behaves correctly.

Common issues

• “AI is closed when we are open”:
  • Check if separate AI Hours are enabled with stricter windows.
• “Appointments not available at expected times”:
  • Verify Hours of Operation and provider-side constraints.
• “Wrong timezone behavior”:
  • Confirm timezone setting in the Hours page.

Related docs

• Business Info and Instructions
• Appointments Integrations
• Troubleshooting

3. Setting Up Hours of Operation

Q. How do I enter my restaurant’s hours?

A: Select your business time zone and set your opening and closing hours. You can also choose how long before opening to start accepting phone orders, how long before closing to stop accepting phone orders, and set special hours for holidays or events up to one year in advance.