Call Forwarding and Phone

What this page is for

Use this page to ensure customer calls reach your AI assistant correctly.

Steps

1. Open Phone page.
2. Confirm forwarding phone details are present.
3. Apply forwarding setup with your phone carrier.
4. Run live test calls.

What to test

• Always forward: AI should answer immediately.
• Busy forward: call your line while already in a call; AI should receive the second call.
• No-answer forward: let your line ring without answering; AI should receive the call.

Basic carrier guidance

• Carrier forwarding codes differ by provider and plan.
• If one forwarding type fails, verify carrier support for that forwarding mode.
• Business lines usually have better support for busy/no-answer forwarding than basic home lines.

Common failure causes

• Call waiting is on and intercepting “busy” behavior.
• Voicemail answers before forward/no-answer logic triggers.
• Forwarding target number is wrong or outdated.
• Carrier plan does not support the forwarding type you selected.

Safe rollback

1. Disable forwarding codes on your carrier.
2. Place a direct call to confirm your original phone behavior is restored.
3. Reconfigure forwarding cleanly and retest one mode at a time.

Common issues

• Calls still ring your local phone only:
  • Confirm forwarding was saved by carrier and not just entered once.
• Calls route unpredictably:
  • Disable voicemail or call waiting temporarily and re-test.

Related docs

• Setup Checklist
• Hours and Availability
• Troubleshooting

5. Call Forwarding Setup

Q. How do I forward my restaurant phone number to AI Phone?

A: After you subscribe to the service, you will be able to select your forwarding phone number from the system. Follow the instructions provided to set up call forwarding, allowing the AI phone server to handle calls when you are busy or unavailable.

Q. How does call forwarding work?

A: Call forwarding ensures you never miss a customer order by automatically redirecting unanswered or busy-line calls to the AI server. It enhances customer service, eliminates the need for multiple phone lines or additional staff during peak times, and provides a better customer experience by preventing busy tones and unanswered calls. Your staff can also take breaks without worrying about missing phone calls, and customers will always have their calls answered promptly.

Q. There are three types of call forwarding, which one should I use?

We recommend setting up both Busy Forwarding and No-answer Forwarding so that you and your staff answer calls first, but when you are busy or unavailable, the AI server will automatically take over to handle orders, reservations, and inquiries. This prevents missed orders, improves customer service, and allows your AI server to handle multiple calls simultaneously while your staff focuses on serving in-person customers. Alternatively, you can set up Always Forwarding to have the AI phone server handle all your calls.

Q. What is Busy Forwarding?

A: Busy Forwarding, also called “Call Forward When Busy,” automatically sends incoming calls to the AI Phone Server whenever your phone line is already in use. This is especially helpful during busy hours when multiple customers try to call at the same time. Instead of hearing a busy signal, those calls are instantly forwarded to the AI server, ensuring every customer is helped right away and no orders or reservations are missed.

Q. What is No-answer Forwarding?

A: No-answer Forwarding automatically redirects calls to the AI server if you cannot pick up the phone after it rings for a set period. This feature is ideal when your staff is busy serving dine-in customers or on break, preventing customers from hanging up and calling a competitor.

Q. How do I set up Busy Forwarding?

A: For desk phones or landlines, pick up the phone, dial *90, enter the forwarding number, wait for confirmation, and hang up. To deactivate, dial *91. For VoIP or cloud systems, log into your phone company portal, go to Settings → Call Handling & Forwarding, enable Forward When Busy, enter the forwarding number, and save. For mobile phones, open Phone Settings → Call Forwarding → Forward When Busy, enter the number, and save. Alternatively, with a mobile/GSM/VoIP system, dial carrier codes: to activate, dial 671[forwarding number]#, and to deactivate, dial #67#.

Q. How do I set up No-answer Forwarding?

A: For desk phones or landlines, pick up the phone, dial *92, enter the forwarding number, wait for confirmation, and hang up. To deactivate, dial 93. For VoIP or cloud systems, log into your phone company portal, go to Settings → Call Handling & Forwarding, select Forward When Unanswered, enter the forwarding number, and save. For mobile phones, open Phone Settings → Call Forwarding → Forward When Unanswered, enter the number, and save. Alternatively, with a mobile/GSM/VoIP system, dial carrier codes: to activate, dial **611[forwarding number]#, and to deactivate, dial #61#.

Q. How do I set up Always Forwarding?

A: Always Forwarding automatically sends all calls directly to the AI server. For desk phones or landlines, pick up the phone, dial *72, enter the forwarding number, wait for confirmation, and hang up. To deactivate, dial *73. For VoIP or cloud systems, log into your phone company portal, go to Settings → Call Handling & Forwarding, enable Always Forward or Unconditional Forwarding, enter the forwarding number, and save. For mobile phones, open Phone Settings → Call Forwarding → Always Forward, enter the number, and save. Alternatively, with a mobile/GSM/VoIP system, dial carrier codes: to activate, dial 211[forwarding number]#, and to deactivate, dial #21#.

Q. After setting up call forwarding, how do I verify that it works correctly?

A: After setup, always test each forwarding method to confirm it works. For Busy Forwarding, make your phone line busy and call your business number to ensure the AI server answers. For No-answer Forwarding, let the phone ring without answering to see if the AI server picks up. For Always Forwarding, call your business number and verify immediate redirection. If forwarding doesn’t work, repeat the setup process or contact your phone provider for assistance. Additionally, if you stop using the AI service, remember to deactivate forwarding to avoid misdirecting customer calls since unused forwarding numbers may eventually be reassigned to another person or business.