Billing and Subscription
Manage your subscription, payment methods, phone number type, and understand AI minutes and billing.
Overview
The Billing page is where you manage your subscription, add or update payment methods, and monitor your usage. Your phone number is assigned only after you activate a subscription.
Open this page at: ai.i118.com/app/billing
An active subscription is required for the AI to answer calls. If your subscription lapses, all calls to your AI number will go unanswered.
Subscription status
Your subscription status is shown at the top of the Billing page:
| Status | Meaning |
|---|---|
| Active | AI is answering calls normally |
| Past Due | A payment failed — update your payment method to prevent service interruption |
| Canceled | Subscription ended — AI no longer answers calls. Reactivate to resume service |
AI minutes vs. Non-AI minutes
The system tracks call usage in two categories:
AI Minutes
Time the AI spends actively conversing with a caller — from when the AI starts speaking to when it finishes the conversation. This is billed usage.
Non-AI Minutes
Time spent on non-AI portions of the call — the intro audio greeting, hold music, voicemail recording, or call transfer ringing. These are tracked but generally not billed at the same rate.
Your usage dashboard shows both types so you can understand your call patterns and costs.
Phone number types
Dedicated Phone Number
A phone number assigned exclusively to your sub organization. Callers can dial it directly, and it stays assigned as long as your subscription is active.
Extension Phone Number
A shared base number with a unique extension code for your sub organization. When forwarded calls arrive, the extension is handled automatically. If someone dials the base number directly, they are prompted to enter the extension.
Your phone number type depends on your subscription plan. Both types work identically for forwarded calls from your business number.
Payment methods
- On the Billing page, click Add Payment Method
- Enter your card details (number, expiration, CVC)
- Click Save
The card is charged automatically each billing cycle. You can update the card at any time by adding a new one — the new card replaces the old one for future charges.
ACH payment links directly to your bank account and typically has lower processing fees.
Select ACH / Bank Account
On the Billing page, select the ACH payment method option.
Enter bank details
Provide your bank account number and routing number.
Verify with micro-deposits
Two small deposits (a few cents each) will appear in your bank account within 1–3 business days.
Confirm the amounts
Return to the Billing page and enter the exact micro-deposit amounts to verify ownership of the account.
ACH verification takes 1–3 business days. Your subscription is not charged via ACH until verification is complete. If you need immediate activation, use a credit card first, then switch to ACH after verification.
Billing cycle
Your subscription renews automatically each billing period. The Billing page shows:
- Current period start and end dates
- Next billing date
- Amount due
- Usage (AI minutes and non-AI minutes) for the current period
Cancellation
To cancel your subscription:
- Go to the Billing page
- Click Cancel Subscription
- Your AI continues to work until the end of the current billing period
- After the period ends, the AI stops answering calls
No partial refunds. Cancellation takes effect at the end of the current billing period — you are not refunded for the remaining days. The AI remains active until the period ends.
To reactivate after cancellation:
- Return to the Billing page
- Click Reactivate or start a new subscription
- Your AI number and configuration are restored (if within the retention period)
Invoice payment status
The Last Invoice Status shown on the Billing page reflects the most recent invoice generated for your subscription:
| Status | Meaning |
|---|---|
| Paid | Payment was successfully collected. No action required. |
| Open | Invoice has been generated and is awaiting payment. This is normal during payment processing. |
| Unpaid | Payment attempts failed after all retries. Update your payment method to resolve. |
| Void | Invoice was canceled and will not be charged. |
If your subscription is Active but the Last Invoice Status is not Paid, a warning banner appears on the Billing page. Resolve the invoice by updating your payment method.
Common issues
- Check that the card number, expiration, and CVC are correct
- Verify the card has not expired
- Contact your bank — some banks block automated recurring charges
- Try a different card or switch to ACH
- Check your subscription status on the Billing page — it may be Past Due or Canceled
- Update your payment method and pay any outstanding balance
- If status shows Active, the issue is not billing-related — check Call Forwarding and Troubleshooting
- Check your AI minutes usage on the Billing page — you may have exceeded your plan's included minutes
- Review the billing breakdown for overage charges
- Contact support via Profile and Account for a detailed invoice
Last updated 1 week ago
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