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AccountProfile and Account

Profile and Account

Manage your account settings, email preferences, and contact support.

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Overview

The Profile page shows your account information and provides access to account management and support contact.

Open this page at: ai.i118.com/app/profile

Account information

  • Display Name — shown read-only on this page
  • Email Address — shown read-only on this page

To update your name, email address, password, or enable multi-factor authentication, click Account Settings. This opens the account management portal in a new tab where you can make all changes.

Email subscription

If you previously unsubscribed from marketing or informational emails, click Resubscribe to Emails to opt back in.

This only affects marketing and informational emails. Transactional emails (billing receipts, subscription notices) are always sent regardless of subscription preference.

Support contact

Before reaching out to support, check these self-help resources — most issues have documented solutions:

  • FAQ — answers to frequently asked questions
  • AI assistant — use the AI chat on this documentation site for instant answers
  • Troubleshooting — step-by-step fixes for common problems

If the issue isn't resolved, our support team is available to help with setup questions, billing issues, and technical problems.

Phone Support

(503) 967-4889

Call for immediate assistance with urgent issues.

Email Support

help@i118.com

Email for detailed troubleshooting, billing questions, and setup guidance.