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SupportAI Setup Assistant

AI Setup Assistant

Use the built-in AI chat assistant to get help, answer questions, and change your dashboard settings by just typing what you need.

Overview

Every page in the dashboard has a floating AI Setup Assistant — a chat bubble in the bottom-right corner of your screen. You can open it at any time to ask questions, get explanations, or tell it to change settings for you.

The assistant understands plain English. You do not need to know where a setting is or what it is called — just describe what you want and the assistant handles it.

The setup assistant is available on every dashboard page. Look for the chat bubble icon in the bottom-right corner of your screen.

What it can do

Asking questions

You can ask the assistant anything about the dashboard or the phone assistant system. It is context-aware — it knows which page you are on and can answer more precisely.

Example questions:

What you typeWhat happens
"What does the special instructions field do?"Explains what the field is for and how the AI uses it
"What is my current business name?"Reads the saved business name from your settings
"What is the difference between business hours and AI hours?"Explains both concepts with examples
"Why am I not getting SMS notifications?"Walks through common notification troubleshooting steps
"What is the minimum lead time for appointments?"Reads your configured minimum lead time and explains it
"How do I add a second phone number for notifications?"Explains the process step by step

Changing settings

On several pages, the assistant can make changes directly. Tell it what you want in plain language — the assistant will prepare the change, show you a confirmation, and only apply it when you approve.

Business info and instructions

These examples work on the Business Info and Instructions page:

Hours and availability

These examples work on the Hours and Availability page:

Searching for a phone number

These examples work on the Call Forwarding and Phone page:

What you typeWhat it does
"Find a number with area code 503"Sets the search to Portland/Oregon area code
"Search for a number in California"Sets the search to California numbers
"Find a number near 503-555-0100"Searches for numbers numerically close to that one

Guided walkthroughs

On some pages, the assistant can walk you through a process step by step. While it walks you through, a highlight overlay appears on the relevant part of the screen so you know exactly where to look or click.

Example walkthrough requests:

  • "Walk me through connecting Square"
  • "Show me where to add a notification number"
  • "Guide me through setting up call forwarding"
  • "Help me find the transfer phone number setting"

The overlay dims the rest of the screen and draws attention to the specific control or section being discussed. You can dismiss it at any time.

You can ask the assistant to take you anywhere in the dashboard without clicking through menus.

What you typeWhat it does
"Take me to the billing page"Navigates to Billing and Subscription
"Open the hours page"Navigates to Hours and Availability
"Go to POS integrations"Navigates to POS Integrations
"Show me the notifications settings"Navigates to Notifications and Order Monitor

Tips for best results

Be specific about what you want to change

Instead of "fix my hours", say "set Tuesday to 9am to 8pm". The more specific you are, the less back-and-forth you will have.

Ask follow-ups in the same conversation

The assistant remembers context within a conversation. After asking "what is my business name?", you can say "change it to The Corner Diner" without repeating yourself.

Let it read before you write

Before making changes, ask "what are my current Monday hours?" so you know what is already set and avoid overwriting something accidentally.

Use Save and Discard by voice

After the assistant makes changes on a page, tell it "save my changes" or "discard that" to finalize or revert — just as you would by clicking the buttons manually.

What the assistant cannot do

The assistant works within the dashboard settings it has access to. It cannot:

  • Place or receive actual customer phone calls
  • Add new phone numbers to your account (you must connect a number through the Call Forwarding page yourself)
  • Process payments or manage your Stripe subscription directly
  • Access call recordings or order history
  • Make changes outside the areas described above — for anything else, use the relevant dashboard page directly or contact support

For urgent issues or things the assistant cannot handle, see Profile and Account for support contact details.