POS Integrations

What this page is for

Use this page to connect your POS system so menu/catalog and order handling can work together.

POS page: https://ai.i118.com/app/pos

Supported providers

• Square
• Clover
• Toast

Steps

1. Open POS page.
2. Choose your provider and connect.
3. Run sync/refresh.
4. Verify catalog data appears correctly.
5. Place a test call/order and confirm order flow.

Connect and disconnect expectations

• Connect:
  • Grants access for syncing needed POS data and handling order flow.
• Disconnect:
  • Stops sync and removes active provider linkage for that org.

Provider notes (customer-safe)

Square

• Used for catalog/order flow based on configured Square setup.
• If services/team settings change in Square, use refresh/resync.

Clover

• Used for catalog/order flow based on configured Clover setup.
• If order-related configuration changes in Clover, run refresh/resync.

Toast

• Used for catalog/order flow based on configured Toast setup.
• If catalog or order-related config changes in Toast, run refresh/resync.

What happens to syncing and order creation

• Sync updates what AI can reference during calls.
• Order creation behavior depends on your connected provider and current settings.
• After major catalog edits, run a fresh sync and perform one test order.

When to resync

• You changed items/prices/options in POS.
• You changed location/team/service mappings.
• You see missing or outdated catalog entries.

Common issues

• Connected but no catalog:
  • Re-run sync and verify provider account permissions.
• Orders created with unexpected details:
  • Verify item options/modifiers in provider and in your AI instructions.

Related docs

• Business Info and Instructions
• Troubleshooting
• FAQ